LONDON, UNITED KINGDOM, Apr 14 (MARKET WIRE) —
Homeserve Plc was established in 1993 as a result of a joint venture with
South Staffordshire Water. From selling the first plumbing and drains
policy in 1994, the business has transformed into a successful, fast
moving FTSE 250 company with over 8 million emergency insurance policies
sold across the UK, France, Spain and the US. They have also established
partnerships with other utility, energy and insurance companies.

Homeserve open and process in excess of 1.4 million items of mail per
year, an average of 7,500 items per day. They had been using a basic
letter opener to slit open their incoming mail. The company initially
contacted Neopost to replace their existing letter opener which was
coming to the end of its life.

Homeserve start pre-sorting their incoming mail at 7.00 am every morning,
using postroom staff, as well as staff from the main office. The incoming
mail, consisting of general correspondence, applications and renewals
were pre-sorted, batched and boxed ready for slitting on the letter
opening machine. As a priority, once the envelopes had been slit open on
one side the general correspondence (consisting of 500 envelopes per day)
was passed to 12 staff in the main office to open and manually extract
the contents ready for scanning. This preparation process took 12 staff,
30 minutes a day, equating to 6 man hours.

The remaining 7,000 envelopes, comprising of insurance applications and
renewals were processed at 300 items per hour, equating to 24 man hours
per day.

In total the processing of the 7,500 envelopes a day took 30 man hours,
equating to 150,000 items a month, at 600 man hours costing GBP 4428 a
month to process.

Following a thorough audit of their incoming mail process by Neopost,
Homeserve, found that they could make substantial cost and time savings.
As a result, Homeserve now lease 3 IM-75 incoming mail processors. By
using an IM-75 Homeserve can now complete the processing of their
incoming mail in one single process. This reduces the amount of time
spent on handling and processing mail, thereby reducing the amount of man
hours, allowing staff to focus on more productive tasks. In addition to
the 3 IM-75′s Homeserve use a software tool called STATS, which allow
performance levels to be set and measured.

Now the mail arrives at 7.00 am for processing and is pre-sorted as
usual. The general correspondence is loaded onto the IM-75 automatic mail
processor which opens the envelopes on two sides and presents the
operator with the document on demand. For added security, after
extraction the envelope is then scanned to confirm that all the contents
have been removed. The content is then identified and sorted ready for
scanning and forwarding onto the appropriate department for action. Since
implementing the new automated mail solution the general correspondence
is being processed a half hour quicker by the post room staff only. This
allows the staff in the general office to work on their normal duties
half an hour earlier.

The processing of the applications went from 300 items per hour to 700
per hour. “This increase in process speed benefitted our business
substantially in both cost and time savings and the quality of service we
provide to our customers. The overall man hours spent on processing mail
has dropped daily by 10 hours equating to a reduction of over 200 man
hours a month!” Stated Josie Bates, Data Processing Manager.

“As a result of using the 3 IM-75′s, we can process our incoming mail 33%
per cent faster equating to a saving of over GBP 35,000 per year”. She
concluded.

About Neopost

Neopost is Europe’s leading supplier of mailing solutions. It has a
direct presence in 18 countries, with more than 5,400 employees and
annual sales of EUR913 million in 2009. Its products and services are
sold in more than 90 countries, and the Group has become a key player in
the markets for mailroom equipment and logistics solutions.

Neopost supplies the most technologically advanced solutions for
franking, folding/inserting and addressing as well as logistics
management and traceability. Neopost also offers a full range of
services, including consultancy, maintenance and financing solutions.

Neopost is listed in the A compartment of Euronext Paris.

Contacts:
Press Contact:
Neopost Limited
Claire Dodds
01708 714143
01708 714050 (FAX)
claire.dodds@neopost.co.uk

Neopost Limited
Caroline Raine
01708 714457
01708 714050 (FAX)
caroline.raine@neopost.co.uk
www.neopost.co.uk

Copyright 2010, Market Wire, All rights reserved.

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LONDON, UNITED KINGDOM, Apr 14 (MARKET WIRE) —
Homeserve Plc was established in 1993 as a result of a joint venture with
South Staffordshire Water. From selling the first plumbing and drains
policy in 1994, the business has transformed into a successful, fast
moving FTSE 250 company with over 8 million emergency insurance policies
sold across the UK, France, Spain and the US. They have also established
partnerships with other utility, energy and insurance companies.

Homeserve open and process in excess of 1.4 million items of mail per
year, an average of 7,500 items per day. They had been using a basic
letter opener to slit open their incoming mail. The company initially
contacted Neopost to replace their existing letter opener which was
coming to the end of its life.

Homeserve start pre-sorting their incoming mail at 7.00 am every morning,
using postroom staff, as well as staff from the main office. The incoming
mail, consisting of general correspondence, applications and renewals
were pre-sorted, batched and boxed ready for slitting on the letter
opening machine. As a priority, once the envelopes had been slit open on
one side the general correspondence (consisting of 500 envelopes per day)
was passed to 12 staff in the main office to open and manually extract
the contents ready for scanning. This preparation process took 12 staff,
30 minutes a day, equating to 6 man hours.

The remaining 7,000 envelopes, comprising of insurance applications and
renewals were processed at 300 items per hour, equating to 24 man hours
per day.

In total the processing of the 7,500 envelopes a day took 30 man hours,
equating to 150,000 items a month, at 600 man hours costing GBP 4428 a
month to process.

Following a thorough audit of their incoming mail process by Neopost,
Homeserve, found that they could make substantial cost and time savings.
As a result, Homeserve now lease 3 IM-75 incoming mail processors. By
using an IM-75 Homeserve can now complete the processing of their
incoming mail in one single process. This reduces the amount of time
spent on handling and processing mail, thereby reducing the amount of man
hours, allowing staff to focus on more productive tasks. In addition to
the 3 IM-75′s Homeserve use a software tool called STATS, which allow
performance levels to be set and measured.

Now the mail arrives at 7.00 am for processing and is pre-sorted as
usual. The general correspondence is loaded onto the IM-75 automatic mail
processor which opens the envelopes on two sides and presents the
operator with the document on demand. For added security, after
extraction the envelope is then scanned to confirm that all the contents
have been removed. The content is then identified and sorted ready for
scanning and forwarding onto the appropriate department for action. Since
implementing the new automated mail solution the general correspondence
is being processed a half hour quicker by the post room staff only. This
allows the staff in the general office to work on their normal duties
half an hour earlier.

The processing of the applications went from 300 items per hour to 700
per hour. “This increase in process speed benefitted our business
substantially in both cost and time savings and the quality of service we
provide to our customers. The overall man hours spent on processing mail
has dropped daily by 10 hours equating to a reduction of over 200 man
hours a month!” Stated Josie Bates, Data Processing Manager.

“As a result of using the 3 IM-75′s, we can process our incoming mail 33%
per cent faster equating to a saving of over GBP 35,000 per year”. She
concluded.

About Neopost

Neopost is Europe’s leading supplier of mailing solutions. It has a
direct presence in 18 countries, with more than 5,400 employees and
annual sales of EUR913 million in 2009. Its products and services are
sold in more than 90 countries, and the Group has become a key player in
the markets for mailroom equipment and logistics solutions.

Neopost supplies the most technologically advanced solutions for
franking, folding/inserting and addressing as well as logistics
management and traceability. Neopost also offers a full range of
services, including consultancy, maintenance and financing solutions.

Neopost is listed in the A compartment of Euronext Paris.

Contacts:
Press Contact:
Neopost Limited
Claire Dodds
01708 714143
01708 714050 (FAX)
claire.dodds@neopost.co.uk

Neopost Limited
Caroline Raine
01708 714457
01708 714050 (FAX)
caroline.raine@neopost.co.uk
www.neopost.co.uk

Copyright 2010, Market Wire, All rights reserved.

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