No leave for ‘understaffed’ ambos

The union representing ACT ambulance paramedics says morale is plummeting in the service because workers are struggling to take leave.

Steve Mitchell from the Transport Workers Union has told an ACT Legislative Assembly committee the service is not adequately resourced to deal with ballooning demand.

He says the Government needs to boost staff numbers by more than 40.

Mr Mitchell told the committee some staff are not able to take their leave because there is no full-time manager who can sign off on it.

“There’s no point having a Government policy that you take your leave and give it to the crews when there’s no-one there to approve the leave,” he said.

“I suppose there’s no-one there to approve the leave because we don’t have enough resources.”

He says some workers are taking fake sick days or leaving the service because they cannot get leave.

“We’ve got officers who have been in the service for thirty years, but can’t plan, they do have things to attend but are unable to do so,” he said.

“It is leading to a culture now … where it’s all too easy now just to chuck a sickie, book off, why should I bother doing the right thing, putting my leave form in well in advance, only to have it be ignored.”

Stoush continues

Meanwhile Auditor-General Tu Pham continues to challenge the Government over its response to her report into ambulance services.

Ms Pham last year gave a scathing review of the service, finding only 37 per cent of high level emergency calls were responded to within eight minutes.

Emergency Services Minister Simon Corbell says the report is simplistic and flawed.

He says Ms Pham invented her own methodology.

But Ms Pham has told the Assembly committee the report is accurate and says the Government’s dismissive attitude has damaged her credibility.

“There is nothing simplistic about the work we’ve done,” she said.

She also tabled a suburb-by-suburb breakdown of ambulance response times to support her criticisms.

The committee now has to decide whether to make the data public.

Ms Pham says there is a risk the data would be reported in a sensationalist way.

But she says similar information has been published in the media in Victoria.

Labor increasingly alienated from unions

Tasmania’s unions are distancing themselves from the state Labor party in the leadup to Saturday’s election.

The state’s firefighters union is the latest to criticise Labor, saying the Government is ignoring safety issues on the north-west coast.

At a union meeting this morning Deputy Premier Lara Giddings was asked about safety issues and about the need for a third 24-hour fire station in the north west.

But Ms Giddings told the meeting that a KPMG report indicated a third station at Ulverstone was not necessary.

“The report found there wasn’t a need for an additional crew up there,” she said.

Richard Warwick from the United Firefighters Union says that is not good enough.

“We’re not happy with the Bartlett Government’s treatment of this issue,” he said.

“This is an unsafe system of work.

“The Health and Safety Act says they must do something about it. They have not done anywhere near enough.”

The Greens emergency services spokesman Tim Morris says his party is committed to improving fire services in the region.

“We’re not prepared to take the risk,” he said.

“We know that delivering 24/7 professional firefighters at Ulverstone will provide critical back-up for both Burnie and Devonport and will improve response times.”

Shadow attorney-general Vanessa Goodwin says the Liberals are open to discussing the issue.

“We’re very happy to sit down with the UFU and discuss the issue further when we’re in government,” she said.

Union unrest

Last weekend 250 placard-waving teachers rallied outside Parliament House in Hobart as part of a long-running campaign, protesting against the Government’s post-year 10 education changes.

Teachers say the Tasmania Tomorrow changes are disruptive and create two classes of students.

The Government, however, says the changes have improved enrolments by 12 per cent and achieved retention rates of 95 per cent.

The education union says it does not endorse any political party ahead of the election.

Meanwhile, the Community and Public Sector Union has been critical of the Government’s asbestos removal plan.

The Minister for Workplace Relations, Lisa Singh, pledged $800,000 to help remove asbestos in Tasmania but has since conceded this amount will not cover the full costs of the program, suggesting Workplace Standards Tasmania would pick up the bill.

But union spokesman Tom Lynch says there is no capacity within the public service to pick up extra work without extra funding.

“This has been long overdue, but if you’re going to do these things you’ve got to do them properly,” he said.

“We need proper money to do the program and proper funding to ensure that staff are employed, staff with the skills that will be needed to do this important job.”

How to cut waiting time for on-call services

Washington, Aug 27 (ANI): Hate holding the phone while waiting for a customer support executive to listen to your grievance? Well, researchers in Kuwait have claimed that adding just one more representative to a telephone call centre for employee technical support is enough to cut queuing time and costs.

The findings could be applied to the general case for call centres across the globe.

Fawaz Abdulmalek and Ali Allahverdi of the Department of Industrial and Management Systems Engineering, at Kuwait University, explain that one of the big problems facing many companies is the excessive waiting time to fix a personal computer or address software-related problems through the company’s internal IT support.

They pointed out that currently an employee waits, on average, three and a half hours until a PC problem is resolved.

The researchers have investigated how well a telecommunications company in Kuwait with more than 800 employees handles its IT support.

In the study, they built a computer model that could simulate response times and support queues.

They imagined five different scenarios, the first of which represents the current company setup with six technicians providing IT support for employees.

In each of the other four scenarios, the number of technicians is incremented by one in order to find the optimum number of technicians.

Two performance measures are used for comparison-namely waiting times and service cost- that are converted into monetary terms so that the comparison is made easier.

The team has now used their model to optimise the number of support technicians needed at the company while minimizing total cost by taking into account the idle time of employees, while they have computer problems addressed and the wages of the technicians.

The simulation results indicated that by just hiring one more technician it was possible to reduce the total cost significantly, as it cuts waiting time from three and a half hours to just half an hour.

The time saved compared with increased cost for adding two, three, or four technicians to the current team of six, is much lower, although additional timesavings can be made.

With two additional technicians cutting idle time to about ten minutes, and three to about four minutes.

Four additional technicians or more is unlikely to offer much of a time saving but will be an added salary cost nevertheless.

The study is published in the International Journal of Engineering Systems Modelling and Simulation. (ANI)

A woman’s partner status influences her interest in the opposite sex

Washington, May 29 (ANI): A woman’s interest in the opposite sex does get influenced by her partner status, according to a study.

Indiana University neuroscientist Heather Rupp asked 59 men and 56 women rated 510 photos of opposite-sex faces for realism, masculinity/femininity, attractiveness, or affect.

The participants were instructed to give their “gut” reaction and to rate the pictures as quickly as possible.

The men and women ranged in age from 17 to 26, were heterosexual, from a variety of ethnic backgrounds and were not using hormonal contraception.

Twenty-one of the women reported that they had a current sexual partner, compared to 25 of the men.

Rupp observed that women both with and without sexual partners showed little difference in their subjective ratings of photos of men when considering such measures as masculinity and attractiveness.

However, the researchers revealed, the women who did not have sexual partners spent more time evaluating photos of men, demonstrating a greater interest in the photos.

Rupp further revealed that the study did not find any difference between men who had sexual partners and those who did not.

“That there were no detectable effects of sexual partner status on women’s subjective ratings of male faces, but there were on response times, which emphasizes the subtlety of this effect and introduces the possibility that sexual partner status impacts women’s cognitive processing of novel male faces but not necessarily their conscious subjective appraisal,” the authors wrote in a research article.

They also noted that influence of partner status in women could reflect that women, on average, are relatively committed in their romantic relationships, “which possibly suppresses their attention to and appraisal of alternative partners.”

Rupp, assistant scientist at The Kinsey Institute for Research in Sex, Gender and Reproduction, added: “These findings may reflect sex differences in reproductive strategies that may act early in the cognitive processing of potential partners and contribute to sex differences in sexual attraction and behaviour.”

The study has been published in the journal Human Nature. (ANI)

Force to fit officers with tracking devices

Police officers are to be given tracking devices so that bosses can monitor their whereabouts. Skip related content
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Norfolk Police said they would introduce the technology later this year to help cut response times and improve the safety of staff.

The county’s Police Federation, a union which represents officers, said it supported the move – but warned it should not be used in a “Big Brother spying context”.

Norfolk Police Authority said the force appeared to be “leading the way” in adopting the Automatic Person Location System (APLS), which is fitted to officers’ radios.

Superintendent Stuart Gunn, of Norfolk Police, said: “Knowing the exact locations of our officers will allow us to send the nearest, most appropriate officer to emergency calls, providing a more effective deployment.

“If an officer is in a difficult or vulnerable situation the controller can identify the next nearest and quickest available officer and send them to their aid.”

He added: “The proposal is not to spy on officers. Why would we want to spy on officers when we’ve already got officers supervising them?”

Dave Benfield, general secretary of Norfolk Police Federation, said: “If it was used in the Big Brother spying context we would have some problems with that.

“It shouldn’t be assumed that an officer is doing something wrong if, for example, they have remained in one location for an unusually long period of time. There may be perfectly legitimate explanation for that.

“But if it’s used professionally and ethically to provide a better response to calls made by members of the public then we wouldn’t object. That’s something everyone in the Norfolk Constabulary wants.”

Stephen Bett, chairman of Norfolk Police Authority, said: “There may be some metropolitan forces but I don’t know of any other shire forces who are using it. I think we are certainly leading the way.”

Tracking systems are also being fitted to police vehicles as part of the scheme, costing more than £250,000.