Qantas apologises for recent problems

Qantas boss Alan Joyce has defended the airline’s safety record after a string of mechanical problems.

Seven Qantas planes have suffered equipment failures over the past two weeks including a cracked windscreen, brake issues and wing flap defects.

Mr Joyce says he is sorry about the delays but safety is not an issue for the airline.

“The issues that occurred over Easter we apologise for – the inconvenience that would cause to customers,” he said.

“But they don’t signal a deterioration in Qantas safety and maintenance records because the statistics clearly indicate that this happens to every airline in the world.”

Govt banking on Darwin air travel to double

The Northern Territory Government is hopeful that Darwin’s airline passenger traffic will double in four years despite a refusal by Qantas and Jetstar to help pay for the airport’s expansion.

The airlines knocked back the airport’s $60 million expansion plan, refusing to pay higher fees.

Launching the Territory Government’s aviation strategy today, Tourism Minister Malardirri McCarthy says she still expects Darwin’s air traffic to double by 2014.

She admits airlines make commercial decisions despite Government subsidies

“Often you get the airlines you want and sometimes you don’t,” Ms McCarthy said.

Airport chief executive, Ian Kew says $10 million has been spent on two new airplane parking bays to help cope with an expected 10 percent growth in passengers next year.

“We would expect to see an extra 200,000 odd passengers,” Mr Kew said.

But he says without millions more spent on Customs and Immigration services and baggage facilities, there will be bad peak hour congestion.

Earlier this year Ms McCarthy complained to Jetstar about the airline’s cancelled and delayed flights.

But she says the Government’s decision to entice Jetstar to Darwin with subsidies was not a mistake, and it is now trying to attract other carriers.

“We would like to see Malaysian Airlines [in Darwin] but it is not the only airline. Naturally there have been letters sent to Etihad,” Ms McCarthy said.

Mr Kew said he also backed the Government’s decision to target Jetstar and has not complained about its service standards.

Qantas plane circles airport after flap scare

A Qantas plane has encountered problems during a flight between Sydney and Canberra, in the latest in a series of problems with the airline’s planes in the past fortnight.

Flight QF779 was preparing to land at Canberra Airport this afternoon when an indicator in the cockpit showed a defect with one of the plane’s wing flaps.

The pilot aborted the landing and circled the city before landing without incident half an hour behind schedule.

Qantas says engineers have checked the plane and it is now back in the air.

Another six Qantas planes have encountered problems over the past two weeks.

In one incident, a brake problem caused two tyres on a Qantas jet to burst during landing at Sydney Airport last week and a plane was grounded earlier this week because of a cracked windscreen.

The Civil Aviation Safety Authority is conducting a review of the airline’s work practices in response to complaints by the union representing Qantas engineers.

Engineers ‘kept in dark’ on Qantas mishaps

The union representing Qantas engineers claims details of recent incidents have not been shared with senior engineers.

APESMA is calling for a full investigation by the Civil Aviation Safety Authority of recent safety incidents.

The union is currently involved in a pay dispute with Qantas.

This week a plane heading to London was forced to return to Bangkok with engine trouble, while a flight from Melbourne to Los Angeles was delayed by a cracked windscreen.

And Qantas passengers on a flight from Los Angeles were 17 hours late arriving in Brisbane on Monday night after two of the airline’s jumbo jets reported technical problems.

Senior industrial officer at APESMA, Alison Rose, says Qantas should share all information on these and other incidents.

“This would normally be the case that our members would have access to all the information, documentation, et cetera, on each aircraft that they do any work on,” she said.

“So our members are concerned that due to this practice of not providing information, they are effectively working in the dark.”

Qantas spokesman David Epstein says the union’s claims are outrageous and nothing more than opportunism to disguise the industrial action the union is taking in regards to engineers’ wages.

Qantas plane forced to return to Sydney Airport

A Qantas passenger jet has landed safely at Sydney Airport after reporting engine problems about half an hour into a flight to Singapore.

The Boeing 747 encountered mechanical problems affecting one of the plane’s engines.

A pilot discovered the issue soon after the near-full QF5 jumbo left Sydney at 5.10pm (AEDT).

The aircraft, which was over the sea at the time, was turned back, dumping fuel on the way to meet landing requirements.

Qantas said there were more than 400 passengers on board but they were never in danger.

A Qantas spokeswoman said all the passengers were moved onto another jet which left Sydney about 9:00pm AEDT.

They will continue their journey to Singapore, then on to London.

She said the situation was not an emergency.

“The pilot identified there was an issue with the aircraft (and) we believe it has impacted one of the engines,” she said.

“I can’t speculate any further.”

Engineers are now working on the plane.

- ABC/AAP

Qantas customers will fly during BA strike

Qantas says its customers affected by a British Airways (BA) strike launched on Saturday will not be left stranded, with the company to arrange alternative flights.

Thousands of BA cabin crew began the three-day strike after last-ditch talks on a dispute over pay and conditions collapsed, leaving thousands of travellers facing chaos.

More than 1,000 flights are expected to be cancelled, followed by a potentially more damaging second walkout for four days from March 27 ahead of the busy Easter holiday period.

Passengers facing disruption include those travelling between Australia and the United Kingdom.

Qantas said BA indicated it plans to operate its daily flights between London and Sydney via Bangkok.

But the airline’s daily London-Singapore journeys have been cut, affecting an unknown number of Qantas passengers booked on those connecting services.

Qantas said its priority was to ensure those people were accommodated on its own flights or offered other alternatives.

“We have contacted affected customers … (and) have a fare waiver in place that allows people travelling during the strike period to change their booking without penalty,” a Qantas spokeswoman said.

“We will continue to liaise with British Airways regarding its plans for the second phase of its planned strike action and closely monitor what else we can do to minimise potential impacts on our customers.”

Qantas said all of its services between Australia and the UK will operate as scheduled.

BA said emergency plans to handle the strike were working well.

It plans to fly more than 60 per cent of passengers this weekend – about 49,000 people a day – despite cancelling many of its scheduled flights.

“Our main aim this week has been to give customers as much information as early as possible so that they take up one of the options we have offered them,” a spokesman said.

- AAP/Reuters

BA strike to ground thousands

Qantas says a strike by British Airways staff will not impact on the Australian airline’s services to and from Britain.

BA cabin staff will walk off the job after two days of talks with BA management failed to resolve a dispute over pay and work practices.

More than 1,000 flights are set to be cancelled in the three-day action, followed by a potentially more disruptive second walkout for four days from March 27 ahead of the busy Easter holiday period.

But a spokeswoman for Qantas says its customers booked on BA services have been contacted and accommodated on Qantas services or offered other flight options.

The joint leader of Britain’s biggest trade union Unite, Tony Woodley, says all BA had to do was reinstate the original deal, but instead came back with a proposal during the last-minute talks that reduced the amount of pay on offer.

“It is ridiculous to expect any union to go to its membership with a worse offer than was withdrawn last week,” he said.

But BA chief Willie Walsh says it has been trying to negotiate with the union for 13 months.

“I think if people want to point fingers in relation to why these discussions have failed, I think they need to look somewhere else,” he said.

A total of 1,100 BA flights out of the approximately 1,950 scheduled to operate during the first strike will be cancelled.

BA has vowed to keep at least 60 per cent of passengers flying during the action, using staff who are not striking, as well as leasing up to 22 planes with pilots and crew from up to eight other European airlines.

For the flights that do make it out, ground staff in Australia may impose some bans in solidarity with the union.

Adding even more pressure to Britain just weeks before its general election, rail workers have also voted to strike over Network Rail’s plans to cut 1,500 jobs.

If they walk over Easter, it will be the first national rail strike in 16 years.

-ABC/AFP

Virgin Blue to fly to Uluru

Virgin Blue has announced it will start daily flights between Sydney and Uluru from August.

The airline has not been operating in the region since 2005, when it withdrew its Alice Springs services.

Qantas is the only commercial carrier on the Sydney-Uluru route and last year it reduced the number of flights and withdrew its Melbourne-Uluru service.

Virgin Blue spokeswoman Amanda Bolger said the new service will carry 104 passengers.

“Obviously we’re a completely different operation to the competition that’s currently on the route,” she said.

“We’ve always gone into new markets with a view of lowering airfares and stimulating the market.

“I think one thing that is for certain [is] that that destination has universal appeal for both international [travellers] and tourists in our own backyard as well and that’s not something that’s going to change.”

Oz mile-high club member charged with assaulting a woman

Melbourne, August 26 (ANI): A member of the most notorious “mile high” club Down Under has been charged with assaulting a woman.

Lisa Robertson allegedly assaulted a woman outside a St Kilda restaurant, says a report published in the Herald Sun.

The accused previously was in the news in 2007 when Qantas sacked her from being a flight attendant, after she had sex with film star Ralph Fiennes in the toilet on a flight from Darwin to India.

And after the latest incident involving her, Robertson was arrested at her St Kilda apartment, and charged with assault.

The former call girl and undercover police officer allegedly injured an associate so badly that the latter received facial injuries, outside a Barkly St restaurant on August 16.

Police charged her with recklessly causing serious injury, and other assault related matters.

There is no information on what led to the alleged assault, reports news.com.au.

While leaving the police station, Robertson covered her face and declined to comment on the incident. (ANI)

Terror on Qantas flight as man tries to open door during landing

Melbourne, Aug 26 (ANI): A man allegedly caused terror on a Qantas flight by trying to open the door of the plane, while it was coming in for landing into Sydney.

An eyewitness, who was about two rows away, said that the man was clearly agitated, and had been trying to stand up and move around the plane for about ten minutes during the descent, before reaching for the door handle.

Qantas staff somehow managed to subdue, and to reseat the man to the front section of the plane, and the flight made a normal landing, touching down at 6.05am AEST.

“The man, who was a big guy, stood up again and made a move for the middle door in the economy section,” the Daily Telegraph quoted the fellow passenger on the QF2 flight from London via Bangkok as saying.

“He grabbed the handle but Qantas staff were able to restrain him.

“The incident wasn’t in any way threatening, but some children did become scared and upset, and started yelling,” he said.

Passengers were asked to remain in their seats for another 20 minutes before being allowed to begin to disembark.

Police are now questioning the man, though a Qantas spokeswoman was unable to confirm whether the crew had to restrain the man on the QF2 flight from London via Bangkok.

“We don’t have any details of anybody trying to open a door,” she said.

“There was a disruptive passenger, but none of our staff has said that he was trying to open a door.

“The passenger and the crew are currently in discussions with the police,” she added. (ANI)

Now, Brits can fly to Australia for ten pounds

Melbourne, July 7 (ANI): British travellers will soon be able to fly to Australia for ten pounds, which is less than the price of a guide book.

The move to boost the tourism industry will see 150 Qantas tickets to Sydney, Melbourne, Perth, Brisbane or Adelaide available for anyone with a valid working holiday visa.

Travellers will be able to return home whenever they wish.

The limited tickets will be available from STA Travel outlets across the UK on August 5 on a first-come, first-served basis.

The fare is available for departures between August 15 and September 30 and November 1 to 30.

Would-be travellers are being encouraged to buy tax-inclusive tickets, which are expected to be snapped up within hours, reports news.com.au.

Those who miss out will be offered special Qantas return airfares at STG679 (1386.56 dollars).

More than 35,000 young Brits travel on the working holiday program each year, Tourism Australia’s UK/Europe general manager Rodney Harrex said.

Harrex said it was hoped the offer would bolster awareness of Australia’s working holiday program, encouraging more 18 to 30-year-olds to come in the future. (ANI)

Tech Mahindra seeks end to eight-year World Bank ban on Satyam Computer Services

Sydney, July 2 (ANI): Tech Mahindra, the new owner of the troubled Indian IT services firm Satyam, has officially written to the World Bank seeking an end to the eight-year ban against Satyam Computer Services for allegedly providing improper benefits to bank staff.

The company has rebranded itself as Mahindra Satyam.

“We wrote to the bank a few weeks ago. We don’t expect an immediate response as these things take time but we disagree with the claims they’ve made,” Australian IT quoted Tech Mahindra executive vice-chairman Vineet Nayyar, as saying in Sydney.

Satyam was blacklisted last September and a month later was forced to deny reports that its contractors had installed spy software on World Bank computers.

Tech Mahindra also said that it remains committed to developing a 75 million dollar IT facility in Geelong and will continue to service Telstra despite losing a 30 million dollar-plus contract.

Nayyar reaffirmed the company’s commitment in talks with Victorian Innovation Minister Gavin Jennings this week.

“We’re committed to the project (but) we’ve got due diligence in place. The goal is to complete the project but we need to investigate how much investment is needed,” Nayyar said.

The Geelong project was announced more than a year ago with Satyam as the main financial backer, in partnership with the Victorian government, the City of Greater Geelong and Deakin.

The software hub was to create 2000 jobs, a welcome reprieve for a region afflicted by automotive industry job losses.

Satyam’s local chief, Venki Prathivadi, said Telstra was still a customer despite reports that TELCO had severed all ties.

“We had a five-year contract with Telstra from 2003 and we fully served it. Telstra put out a request for proposals and we made it to the short list,” Prathivadi said.

Satyam still has contracts worth 135 million dollars with Qantas and 12 million dollars with Suncorp. (ANI)

Tech Mahindra in talks with Satyam’s Australian clients to salvage reputation

Melbourne, June 25 (ANI): Tech Mahindra, which took over scandal hit Satyam Computer Services, will hold high-level talks with key Australian corporate clients of the troubled IT firm in a bid to salvage the reputation of the company.

National Australia Bank is one of the key customers Tech Mahindra executive vice-chairman Vineet Nayyar will be meeting next week.

Nayyar will be in town to spread Satyam’s new identity after it was renamed Mahindra Satyam, and try to regain its standing with the NAB and clients such as Qantas and Suncorp.

In February, the NAB suspended work on the second phase of an outsourcing contract after Satyam’s co-founder admitted cooking the books to the tune of one billion dollars, The Australian reports.

Satyam continues to provide application development and IT maintenance services to the NAB. “We still have a relationship with Satyam, but we haven’t committed to anything further with them,” NAB group business services chief Gavin Slater said.

“We’ve been monitoring the situation closely and Satyam has been meeting all the service-level agreements that have been in place,” he added.

Slater confirmed he would be in talks with Nayyar, who will be in Melbourne and Sydney as part of a three-day visit.

“As you would expect, they’re very keen to continue the relationship with the NAB,” Slater said.

The talks would not result in specific decisions, he said. “We’ll make any decisions (regarding Mahindra Satyam) in the future as we see fit.”

NAB’s outsourcing program is part of a plan to upgrade the bank’s legacy technology systems that includes spending one billion dollars over five years on revamping its core banking systems. (ANI)

Airline offers flights ‘cheaper than a carton of beer’!

Melbourne, June 24 (ANI): Low-cost airline Tiger Airways is offering travellers flights to destinations around Australia that are cheaper than a carton of beer.

The airline launched the “Just Pay Taxes and Charges” sale as its latest discount scheme against rivals Qantas, Jetstar and Virgin Blue.

According to The Advertiser, flyers can pay as little as 25.51 dollars for one-way flights from Sydney to Melbourne, or 23.33 dollars for Gold Coast to Melbourne or 22.78 dollars for Adelaide to Perth, reports News.com.au.

The 30,000 seats for several destinations, however, must be taken on a Tuesday or a Wednesday between August 4 and March 24.

The fares include up to 7kg of carry-on luggage, but travellers would be charged 10 dollars for up to 15kg and 35 dollars for up to 25kg of check-in luggage.

Tiger commercial director Steve Burns said: “For the price of a couple of movie tickets or a few beers you can travel some of Tiger Airways’ most popular routes midweek.

“While everyone’s tightening their belts in the current economic climate, it’s nice to know you can still take a short break or get that work-life balance back on track with incredible deals like this.” (ANI)

A330 Australian flight makes emergency landing, probe on

SYDNEY: An Australian flight was forced to make an emergency landing on a remote Pacific island
Thursday, just days after an Air France tragedy
involving the same model of Airbus plane, officials said.

The budget flight from Japan put down on Guam after a fire broke out in the cockpit, company officials said.

Smoke and then flames were seen near a cockpit window about four hours into Jetstar flight JQ20 from Osaka to Australia’s Gold Coast, prompting flight crew to scramble to douse the fire before landing on Guam.

Nobody was hurt among the 203 mostly Japanese passengers and crew travelling on the Airbus A330-200, which touched down at about 2:20 am (1620 GMT Wednesday) and they were sent to nearby hotels.

The incident involves the same model of aircraft as the June 1 Air France disaster when all 228 on board an A330 flying from Brazil were killed after a mystery accident over the Atlantic.

“It is understood there was smoke in the cockpit followed by the right hand cockpit window area catching fire before being extinguished by technical crew,” a Jetstar statement said.

“The cockpit window fire was contained to the cockpit only of the aircraft before it was extinguished.”

Australian officials were flying to Guam to probe the fire while Jetstar, operated by flag-carrier Qantas, was sending another A330 from Sydney to pick up the passengers and crew.

“A team of investigators… will travel to Guam this morning to commence the investigation,” the Australian Transport Safety Bureau said in a statement.

One aviation expert said early suspicions would focus on a short-circuit in the window’s heating system.

“These sorts of things just aren’t supposed to happen. They will want to know why it happened,” Geoffrey Thomas, senior editor of Air Transport World, told Sky News.

“It’s exactly the same model as the Air France one, although different manufacturers provide different parts for these aircraft.”

Airbus has stressed the safety of its A330s after the Air France tragedy, in which investigators believe an air-speed sensor fault may have caused the pilot either to fly too slow and stall, or too fast, ripping the plane’s body apart.

Qantas this week said it had no plans to replace the air-speed sensors on its A330s as they are made by a different manufacturer.

It rejected any link between the Air France accident and October’s mishap when a Qantas A330 went into two sudden and steep dives over Western Australia, causing several serious injuries and prompting an emergency landing.

Satyam Australia chief quits

Melbourne, May 27 (ANI): The E head of Satyam Computer Services in Australia, Deepak Nangia, has resigned.

Nangia told The Australian he left the company around three weeks ago to pursue other opportunities.

During his seven-year tenure, Nangia built Satyam Australia into a 200 million dollar company, securing blue chip clients such as Telstra, National Australia Bank and Qantas.

However, the actions of Satyam founder and chairman B. Ramalinga Raju, who admitted to over-inflating the value of the company’s cash and bank balances by more than one billion American dollars hurt its reputation and bottom line.

A Satyam spokeswoman said Nangia’s successor will be named soon.

Like many of his counterparts in other countries, Nangia has been battling to retain Satyam’s clientele.

However some clients, including Telstra and NAB, have either decided to cut all ties or reduce their engagement with the Indian firm.

Satyam’s bid to build a 75 million dollar, 10 hectare software facility at Deakin University in Geelong remains in limbo more than a year after it was first trumpeted.

Late last year, Nangia said that Satyam employed around 1000 people locally, with an additional 700 workers in India servicing Australian customers.

Despite being acquired by Tech Mahindra, Satyam’s finances are still in bad shape, with revenue on a downward spiral. (ANI)

Australia’s Qantas ditching first class on some routes

Sydney – Passengers can travel in the first-class cabin of some Qantas jets for the price of a business-class ticket, Australia’s leading airline announced Monday.

A 25-per cent reduction in demand for luxury travel has prompted Qantas to suspend the first-class option on routes to London, Buenos Aires and San Francisco.

“We’ll sell it as a business-class service so they’ll get business-class product and service but some people will be sitting in a first-class seat,” a Qantas spokeswoman told The Australian newspaper.

Although fewer than one in 10 passengers travels either business class or first class, the industry standard is that a quarter of revenue accrues from the pointy end of the plane.

Qantas said it had moved to suspend first class on some flights because demand had collapsed despite deep discounting. (dpa)

Malaysia Airlines plans airline buy-report

KUALA LUMPUR, April 16 (Reuters) – Malaysia Airlines (MASM.KL) (MAS) is looking at an airline purchase as it has a cash surplus, a local newspaper said on Thursday, citing a top company official.

“People always ask why we keep so much cash. We are positioning ourselves so that when the chance comes, we will be ready to grab it,” MAS Managing Director Idris Jala told the Star newspaper.

“In the next two or three years, if the economic downturn persists, we won’t even have to go looking. Opportunity will present itself to us.”

The company had 3.57 billion ringgit ($990.3 million) in cash as of Dec. 31, the paper said.

A call to MAS was not answered immediately.

MAS also confirmed there were no more discussions with Australia’s Qantas Airways Ltd (QAN.AX) about a maintenance venture after a memorandum of understanding expired recently, the paper said.

The paper said MAS was targeting 700 million ringgit of cost cuts this year. ($1=3.605 Malaysian Ringgit) (Reporting by Varsha Tickoo; Editing by Dhara Ranasinghe)

Cathay Pacific named World’s best airline

Sydney, Apr 6 (ANI): Cathay Pacific has been honoured with the title of the world’s best airline at the annual Skytrax awards.

The Hong Kong based airline has beaten world’s most renowned passenger aircrafts to grab the top position for the third time in the last 10 years.
The annual Skytrax awards are among the most highly regarded in the industry, with the results based on surveys of more than 16 million air passengers conducted over eight months.

Singapore Airlines was placed at the second position, while Asiana Airlines claimed the third position.

Wrapping up the top five were Qatar Airways and Emirates.

Qantas slipped from its position as the world’s third best, but stayed in the top 10 at number six.

“A factor behind the Cathay Pacific win is clearly the consistency of product and service that they provide to their customers,” the Sydney Morning Herald quoted chief executive Edward Plaisted as saying.

He added: “Not only are Cathay Pacific satisfying their passengers onboard flights, but the ratings they achieved for their airport operations in Hong Kong also played a considerable part in this success”.

Malaysia Airlines was awarded for the world’s best cabin staff, the sixth time the airline has won the award in the past ten years.

Singapore Airlines won for best first class, Etihad for best business class and Qatar for best economy class.

The Top 10 Airlines Of The Year 2009 are: . Cathay Pacific

2. Singapore Airlines

3. Asiana Airlines

4. Qatar Airways

5. Emirates

6. Qantas

7. Etihad Airways

8. Air New Zealand

9. Malaysia Airlines

10. Thai Airways (ANI)

Richard Branson to hire Ian Thorpe for V Australia role?

Melbourne, Feb 28 (ANI): Virgin Airlines boss Richard Branson is all set to strike a deal with Ian Thorpe to rope her into an ambassadorship role for his V Australia airline, according to reports.

Earlier, Branson was allegedly pitching for Miranda Kerr, but now he is close to having the Olympic great onboard.

The news comes just two months after Thorpe’s sponsorship contract with rival Qantas expired.

Rumours were rife when the billionaire’s new carrier was launched on February 26 that Branson and Thorpe’s friendship might just culminate into a professional relationship.

Thorpe even hosted a charity relay for Branson’s fitness business Virgin Active at his Aquatic Centre on February 24.

The duo also went to the Northern Territory on February 25 to have a “confidential” meeting with the land council in Alice Springs, where the former swim champ runs a youth charity.

Meanwhile, Qantas confirmed that their long-running sponsorship ties with Thorpe were over.

Thorpe’s representatives, however, played down rumours of a new deal.

“Nothing has been discussed with V,” the Daily Telegraph quoted a spokesman for Thorpe as saying. (ANI)