How to build a committed workforce?

Washington, April 28 (ANI): Asking workers to reflect on their organisation”s history can help build a committed workforce, according to a new American research.

The study, titled “Company, country, connections: Counterfactual origins increase organizational commitment, patriotism and social investment,” was conducted by researchers from the Kellogg School of Management at Northwestern University and the Haas School of Business at the University of California, Berkeley.

It will be published in a forthcoming issue of Psychological Science.

Author Adam Galinsky, Morris and Alice Kaplan professor of ethics and decision in management, said: “Institutions that can communicate a compelling historical narrative often inspire a special kind of commitment among employees. It is this dedication that directly affects a company”s success and is critical to creating a strong corporate legacy.”

Galinsky, along with Kellogg professors Hal Ersner-Hershfield and Brayden King and Haas professor Laura Kray explored how reflecting counterfactually on an institution”s origins – that is, thinking about “what if” scenarios – can have a bearing on employees” actions and commitment.

Their findings show that when employees are asked to think about an alternative universe where their company did not come into being, they come to see their company”s current circumstance and future trajectory in a more positive light.

This “near-loss” mentality increases their commitment toward the institution and overall morale.

The researchers point to FedEx as an example.

The courier service successfully positions its origin story by leading people to reflect on what would have happened had FedEx founder Fred Smith chosen not to fly to a Las Vegas casino one fateful night in 1973 to help his troubled company meet payroll.

King said: “The result for FedEx is a deep employee appreciation and the recognition by top magazines as one of the best companies to work for.

“The key to generating these sentiments is reminding employees how things could have turned out differently for their company.”

Lead author Ersner-Hershfield said: “Businesses can better position themselves to prosper when they clearly articulate their origin stories to employees.

“In order for companies to effectively communicate their narrative, they should ask themselves whether there were key meetings, events or people during the economic crisis, without which the company”s outlook would have taken a turn for the worse. Focusing on how things could have turned out differently fosters a positive view of the current circumstances among employees and thus generates an increased sense of commitment.”

Ersner-Hershfield added: “Our study demonstrates that this process is a universal one, applying also to countries and personal connections.”

According to Galinsky, these results suggest “that this link is an endemic aspect of the human mind: Ruminating on origin stories and reflecting back on what might have happened rather than what actually took place leads to increased commitment.” (ANI)

Going abroad expands your mind

Washington, Apr 24 (ANI): Living in another country can help expand minds, says a new study.

“Gaining experience in foreign cultures has long been a classic prescription for artists interested in stimulating their imaginations or honing their crafts. But does living abroad actually make people more creative?” asks the study’s lead author, William Maddux, PhD, an assistant professor of organizational behavior at INSEAD, a business school with campuses in France and Singapore.

“It’s a longstanding question that we feel we’ve been able to begin answering through this research,” the expert added.

Maddux and Adam Galinsky, PhD, from the Kellogg School of Management at Northwestern University, conducted five studies to test the idea that living abroad and creativity are linked.

The findings appear in the May issue of the Journal of Personality and Social Psychology, published by the American Psychological Association.

In one study, master of business administration students at the Kellogg School were asked to solve the Duncker candle problem, a classic test of creative insight. In this problem, individuals are presented with three objects on a table placed next to a cardboard wall: a candle, a pack of matches and a box of tacks. The task is to attach the candle to the wall so that the candle burns properly and does not drip wax on the table or the floor.

The correct solution involves using the box of tacks as a candleholder – one should empty the box of tacks and then tack it to the wall placing the candle inside.

The solution is considered a measure of creative insight because it involves the ability to see objects as performing different functions from what is typical (i.e., the box is not just for the tacks but can also be used as a stand). The results showed that the longer students had spent living abroad, the more likely they were to come up with the creative solution.

In another study, also involving Kellogg School MBA students, the researchers used a mock negotiation test involving the sale of a gas station. In this negotiation, a deal based solely on sale price was impossible because the minimum price the seller was willing to accept was higher than the buyer’s maximum. However, because the two parties’ underlying interests were compatible, a deal could be reached only through a creative agreement that satisfied both parties’ interests.

Here again, negotiators with experience living abroad were more likely to reach a deal that demanded creative insight. In both studies, time spent traveling abroad did not matter; only living abroad was related to creativity.

Maddux and Galinsky then ran a follow-up study to see why living abroad was related to creativity. With a group of MBA students at INSEAD in France, they found that the more students had adapted themselves to the foreign cultures when they lived abroad, the more likely they were to solve the Duncker candle task.

“This shows us that there is some sort of psychological transformation that needs to occur when people are living in a foreign country in order to enhance creativity. This may happen when people work to adapt themselves to a new culture,” said Galinsky. (ANI)

Good mood may make people feel like a different person

Washington, April 15 (ANI): People in an upbeat mood are more exploratory and daring in attitude and, therefore, more apt to break from cultural stereotype, according to a study.

Bad mood, on the other hand, reinforces traditional cultural stereotypes and constrains people to think about the world.

These are the finding of a study led by Psychologists Claire Ashton-James of the University of British Columbia, William W. Maddux from INSEAD, Adam Galinsky of Northwestern University, and Tanya Chartrand from Duke University.

The researchers revealed that they wanted to study whether something as potent as culture might be tied to normal mood swings, and chose East-West cultural difference for their research because it is well established.

The researchers pointed out that European cultures are known to value independence and individuality, whereas Asian cultures prize community and harmony.

Those participating in the study consisted of students hailing from a number of different countries, and the researchers unconsciously raised or lowered their moods through two different methods.

In one study, the volunteers were made to hear some upbeat Mozart on the stereo to lift their moods, or some Rachmaninov to bring them down.

In another study, the volunteers held pens in their mouths: some held the pen with their teeth, which basically forces the face into a smile, which improves mood. Others held the pen with their lips, forcing a frown.

The researchers made the volunteers complete a variety of tests, each designed to measure the strength of their values.

One test offered the volunteers a choice of five pens, four blue and one red. In keeping with cultural values, Asians typically pick from the more common blue pens in this test – to be part of the group – while Westerners usually take the one red pen.

Another test had the volunteers think about the questions “Who am I?” and listed 20 answers.

The lists were analysed to see whether they reflected predominantly individualistic or predominantly group values.

The researchers observed that feeling good did indeed encourage both European and Asian volunteers, shaped their behaviour, and allowed them to act “out of character”. Feeling bad did the opposite.

Based on their observations, the researchers came to the conclusion that emotions may serve an important social purpose, and that positive feelings may send a signal that it’s safe to broaden one’s view of the world – and to explore novel notions of one’s self.

The researchers go on to indicate that negative feelings may send a signal that it’s time to circle the wagons and stick with the “tried and true”.

The study’s findings also suggest that the “self” may not be as robust and static as we like to believe, and that the self may be dynamic, constructed again and again from one’s situation, heritage and mood.

A research article on the study has been published in the journal Psychological Science. (ANI)