SAN BRUNO, CA, Mar 03 (MARKET WIRE) —
InQuira, a leading provider of enterprise knowledge solutions that
connect people to the answers they need, today announced the availability
of InQuira On Demand, a Software-as-a-Service (SaaS) version of its
popular InQuira for Web Self-Service and InQuira for Contact Centers
solutions. With InQuira On Demand, enterprise customers can rapidly
deploy and begin benefitting from InQuira’s advanced knowledge
capabilities through a subscription-based model that easily scales as
needed, requiring no additional IT resources. Available immediately,
InQuira On Demand is ideal for companies looking to take advantage of
InQuira’s industry leading knowledge solutions to improve customer
service as quickly and as cost effectively as possible.
Many of the world’s best known brands rely on InQuira’s solutions to
provide superior customer experiences by delivering quick, accurate
answers to customer questions across any communications channel, from the
web to the contact center. InQuira for Web Self-Service delivers tailored
results to customer queries initiated on a company’s website. Providing
accurate, relevant information via the web reduces the need to escalate
an issue to a contact center communication, reducing costs while also
increasing overall customer satisfaction. InQuira for Contact Centers
cuts agent research time, lowers training costs and quickens the overall
customer service interaction by equipping agents with a powerful way to
understand not merely what the customer is asking, but the underlying
intent of what the customer really needs. Agents are able to tap into the
collective knowledge of the enterprise with social business networking
capabilities that allow expertise from across the company to be easily
shared within the organization.
InQuira On Demand solutions integrate with the leading CRM and contact
center solutions, and include application administration and
optimization, 24x7x365 support and data backup and recovery, all
available through a tiered subscription pricing model. Training, disaster
recovery, professional services, InQuira Customer Experience Service and
supplemental backup and recovery are available as additional optional
services. All InQuira On Demand solutions reside in a private cloud using
enterprise-grade infrastructure in state-of-the-art data centers. This
ensures maximum uptime, scalability, redundancy and physical and network
security.
“InQuira On Demand extends our knowledge management and customer service
expertise, and provides companies with more flexibility and deployment
choice,” said Mike Murphy, InQuira’s CEO. “At a time when the most
successful companies are placing greater emphasis on strengthening
relationships with existing customers and on keeping new customers coming
back, many are turning to InQuira to help them deliver effective and
personalized customer experiences. Our On Demand offering gives companies
another way to take advantage of our solutions, and the ability to
immediately improve customer interactions by connecting them with the
answers they need.”
About InQuira
InQuira Inc. is a leading provider of enterprise knowledge
solutions that connect people to the answers they need. Companies around
the world rely on InQuira solutions to increase customer satisfaction and
loyalty with personalized interactions through Web self service,
agent-assisted contact centers and knowledge intranets. InQuira was
founded in 2002 and is headquartered in San Bruno, Calif. More
information about InQuira is available at www.inquira.com.
Media Contacts:
Nadja Blagojevic
LEWIS PR for InQuira
Tel: +1 415 992 4400
Email Contact
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